How to Suspend a cPanel Account via SSH

As a hosting company, Linkysoft "لينكي سوفت" offers website hosting and private servers. One of the key tasks for administrators is suspending a cPanel account via SSH. This tutorial will guide you step-by-step on how to do this across various supported OS platforms, such as AlmaLinux, CentOS, CloudLinux, and Ubuntu.

Step 1: Access the Server via SSH

First, you need to log in to your server via SSH. If you’re using Windows, you can use PuTTY, and for macOS/Linux, you can use the Terminal application.

ssh root@your-server-ip

Enter your root password when prompted to gain access to the server.

Step 2: Find the Username of the cPanel Account

If you do not know the username of the account to be suspended, you can use the following command to search for the domain’s associated username:

grep domainname.com /etc/trueuserdomains

Replace domainname.com with the actual domain. This command will return the cPanel username associated with the domain.

Step 3: Suspend the Account

Once you have the username, you can suspend the account by using this command:

/scripts/suspendacct username

Replace username with the actual cPanel username. This will immediately suspend the account, disabling access to both cPanel and the website.

Step 4: Verify the Suspension

Check Account Status

To verify that the account has been successfully suspended, use the following command:

/scripts/listaccts | grep username

Look for the account status in the output. If the account has been suspended, you will see it listed as "Suspended".

Test Account Access

Try to log in to the suspended cPanel account via your browser. The login should fail, confirming that the suspension is active.

Supported Operating Systems

These steps apply to the following Linux distributions commonly used in hosting environments:

• CentOS
• AlmaLinux
• CloudLinux
• Ubuntu (for experimental use)

Troubleshooting Common Issues

Invalid Username

If you receive an error that says "Invalid user", ensure you have typed the correct username. You can use this command to confirm the username:

grep domainname.com /etc/trueuserdomains

Account Not Suspending

If the account is not suspending properly, make sure you have root access and that the username exists on the server. You can check the list of accounts with the following command:

/scripts/listaccts

Unsuspending an Account

If you need to unsuspend an account, you can do so by using this command:

/scripts/unsuspendacct username

Conclusion

Suspending a cPanel account via SSH is an essential task for maintaining control over your server. By following the steps outlined in this tutorial, you can quickly suspend any problematic accounts and ensure your server remains in optimal condition. At Linkysoft "لينكي سوفت", we strive to provide efficient and secure hosting solutions to our clients.