Tracking email delivery in cPanel is a useful feature that allows you to monitor the status of sent emails, ensuring they reach their intended recipients. This guide will walk you through how to use the "Track Delivery" tool in cPanel, providing a clear understanding of its functionality.
Understanding Track Delivery in cPanel
The Track Delivery feature provides detailed logs of email delivery attempts, allowing you to see the status of each email sent from your server, whether delivered, deferred, or failed.
Accessing the Track Delivery Tool
To begin tracking email delivery, you need to access the Track Delivery tool in cPanel.
Step 1: Log In to cPanel
Home > Email > Track Delivery
First, log in to your cPanel account. Navigate to the Email section and click on Track Delivery.
Using the Track Delivery Tool
Once you’ve accessed the Track Delivery tool, you can monitor the status of your emails.
Step 1: Search for an Email
Track Delivery > Search
Enter the email address or domain in the search field to view the delivery status of emails associated with it. Click Run Report to see detailed logs.
Step 2: Analyze the Results
Track Delivery > Delivery Report
The tool will display a list of email delivery attempts, including their status (delivered, deferred, or failed). Use this information to troubleshoot any delivery issues.
Understanding Email Delivery Statuses
The Track Delivery tool categorizes emails based on their delivery status.
Step 1: Delivered
Track Delivery > Delivered
A "Delivered" status indicates that the email was successfully sent to the recipient's server.
Step 2: Deferred
Track Delivery > Deferred
Deferred emails are temporarily delayed, usually due to a problem with the recipient’s server. These emails will typically be retried automatically.
Step 3: Failed
Track Delivery > Failed
A "Failed" status means the email could not be delivered, often due to an incorrect email address or a server issue. Review the error message to understand the cause.
By using the Track Delivery tool in cPanel, you can effectively monitor and troubleshoot email delivery issues, ensuring reliable communication for your domain.
