Introduction: Linkysoft Products and Services Terms of Use

By subscribing to or utilizing any of Linkysoft's products or services for information systems, you hereby fully consent to all the terms and conditions outlined in the Terms of Use agreement. This document serves as a complete reference and constitutes a comprehensive agreement between you, the customer, and Linkysoft. Linkysoft reserves the right to modify any clause within the terms stated in this document at any time without prior notification. It is incumbent upon you, the customer, to regularly review the terms, even in the absence of notifications regarding amendments. Therefore, Linkysoft strongly advises its customers to periodically review the Terms of Use agreement.

The Second Clause: Definitions

Services: These include the services provided by Linkysoft to its clients, such as hosting services, domain registration, website design, artificial intelligence, digital marketing, custom website and system design and development, SSL protection certificates, website and email protection, and any other related services.

Products: These encompass the products offered by Linkysoft to its clients, such as retail software, maintenance center systems, e-commerce systems, learning management systems for schools, hospital and clinic systems, content management systems, and other related products.

Customer or Company: Refers to the individual or entity registering to use the services and products by creating an account with Linkysoft. If you create an account or use the services on behalf of a company, you agree to accept these terms and have the authority to enter into these terms on behalf of the company, which will be considered the customer and bound by these terms.

Clause Three: General Agreements

1 - Linkysoft is not responsible for the content of any software or websites hosted by it, or for the intellectual property rights of the content of the software, systems, or websites it hosts. Responsibility lies with the purchaser of the product or service. For example, Linkysoft is not responsible for any data added to your system, which you obtained from Linkysoft and host on Linkysoft's servers.

2 - When creating a new account, the customer agrees to provide genuine and identifying information about themselves or the company they represent, including the customer's name, phone number, email address, and address. In case of ambiguity in the account or false information, we may request the customer to correct their information or cancel their account with us.

3 - In case of violation of any of the terms mentioned in this document, Linkysoft reserves the right to temporarily or permanently suspend the customer's account or access to their control panel. Additionally, if such a violation is discovered, Linkysoft reserves the right to permanently remove the account.

4 - The customer agrees to receive messages to their email or phone number regarding the services or products they have obtained from Linkysoft and agrees that these messages are not unsolicited or unimportant.

Clause Four: Account Eligibility

Minimum Age: Customers must be 18 years of age or older to create an account. Any account containing personal information for individuals under the age of 18 will be terminated.

Identity and Personal Data: Customers are strictly prohibited from disclaiming their personal identity or falsifying information about their accounts. Customers are also not allowed to disclaim the identity of a company or provide false information regarding the legal representation of the company. Company accounts must represent a genuine legal entity.

Data Changes: Customers must change their data reasonably and based on actual need. Changing the address, email, or phone number frequently and without justification is prohibited. Our system monitors changes in customer data and provides notifications for monitoring and periodic review.

Clause Four: Intellectual Property Rights

Content and Property Rights: The customer undertakes that their website and files uploaded to the servers do not infringe upon the intellectual property rights of any person or entity. This includes video content, images, software, games, and any other content that may infringe upon intellectual property and copyright rights.

Restricted Usage: Customers are strictly prohibited from operating IRC or robot programs to users without explicit permission.
Prohibited Materials: Sending unsolicited bulk email, pornography, or content that violates copyright or trademark laws is prohibited. The transfer of materials that violate local or international laws is also prohibited.

Content Contravening Laws: Creating websites containing content that violates the laws of any country or local legislation, including pornographic material or content inciting violence, hatred, or terrorism, is strictly prohibited.

Morally Reprehensible Content: Creating websites containing materials contrary to morality and human values, including content inciting violence, hatred, racism, or sexual deviance, is prohibited.
Data Protection: Linkysoft is committed to maintaining the confidentiality of customer data and their websites, pledging not to copy, distribute, sell, or publish them to any third party without explicit consent from the customer.

Clause Five: Service Level Agreement:

Continuous Operation Guarantee: Linkysoft commits to providing its services and products 99.9% of the time without interruption, while delivering the service to the highest possible standard according to the specifications obtained by the customer.

Customer Notification: Linkysoft undertakes to inform the customer of any expected server or administrative system maintenance through various communication channels such as email, text messages, or other means.
Round-the-Clock Technical Support: The technical support team at Linkysoft pledges to provide necessary technical support to customers around the clock, promptly and effectively addressing and resolving issues or inquiries.

Legitimate Access and Management: The customer undertakes to access and manage the products and services obtained using the legitimate methods specified for each service, and agrees not to employ any unauthorized methods to access services, products, or servers. Linkysoft reserves the right to suspend the customer's account in case of violation of this clause.

Clause Six: Shared Hosting

Shared Hosting Definition: Shared hosting refers to a type of hosting service provided by Linkysoft, such as product hosting, website hosting, email hosting, WordPress hosting, and application hosting.

Immediate Provision: The product is provided to the customer in shared hosting immediately upon payment of the first invoice. Hosting account creation and system installation occur immediately upon receipt of service payments. The billing period for this service begins from the first invoice payment date.

Subscription Renewal Notification: An email is sent to the customer approaching the end of their subscription period for shared hosting services at least 10 days before the next invoice date. The customer has the right to pay the invoice upon issuance through one of the payment methods provided by Linkysoft.

Grace Period: In case of subscription expiration and non-payment of the invoice by the customer, a grace period of up to 3 days from the subscription end date is granted to the customer to renew their subscription. The product or service is suspended after the 3-day grace period, and the customer cannot access the product or service during suspension.

Temporary Suspension Period: If the grace period for the subscription expiration in the product ends without payment of the invoice by the customer, the customer's product is suspended temporarily until the invoice is paid. The temporary suspension period lasts for 30 days from the renewal date. During this period, the customer cannot use their product, but they can request access to their product data and database data for a maximum of 48 hours of free operation, with additional fees applicable based on the data size.

Renewal During Temporary Suspension: If the product or service is renewed during the temporary suspension period, the renewal date is calculated to be the same as the renewal date before the service suspension. The customer bears the suspension period, as Linkysoft servers remain occupied with customer files and databases. The invoice date does not change during the temporary suspension period.

Service or Product Termination: Upon the expiry of the grace period and the temporary suspension period in shared hosting, the service is terminated automatically, and all files, databases, and backups are deleted. The customer cannot retrieve their data or any files or emails on shared hosting services.

Termination Request and Backup Retention: The customer has the right to request the permanent termination of the service or product with the condition of retaining a backup copy of the product or service files and databases. A fee is charged for backup retention, calculated monthly at 50% of the product value. The customer can request backup retention at any time without restrictions.

Refund Policy: Regarding the refund of paid amounts, customers who have chosen annual or semi-annual payment plans are allowed to request a refund within 45 days from the start date of the service. After this period, customers cannot request a refund under any circumstances. For customers who have chosen the monthly payment plan, they are not entitled to request a refund of the paid amount. Upon approval of the refund request, the cost of the first month of the provided service will be deducted, and the customer will bear all refund transfer fees. To ensure efficient processing of the refund request, the customer must submit the request through [contact details / email / form available on the website] with the invoice number and service details mentioned. The request will be processed within 10 working days from the date we receive it. Please note that the refund amount will be returned to the same payment method used by the customer at the time of purchase.

Clause Seven: Dedicated Servers

Dedicated Servers Definition: Dedicated servers, including VPS and VDS, are a type of server provided to the customer. The usage agreement policy for dedicated servers differs from shared hosting, as configuring these servers requires slightly longer setup times than shared hosting, as well as for temporary suspension and termination policies.

Provisioning: The product or service is provided to the customer within 1 to 48 hours maximum from the start of invoice payment (during working hours). An email is sent to the customer to inform them of their request processing and server setup based on the customer's requested configuration at the time of product or service request.

Setup Notification: An email is sent to the customer upon server setup, containing all the details related to the requested product or service. The customer can control and manage the server through their dedicated control panel provided by Linkysoft.

Grace Period: The service or product invoice is issued at least 10 days before the renewal date, and the customer is required to pay the server subscription fee at least 7 days before the renewal date. If the invoice is not paid before the renewal date, a 3-day grace period is granted.

Temporary Suspension Period: If the grace period ends, the service or product is suspended, and the customer cannot access it until the invoice is paid. The temporary suspension period lasts for 4 days from the end of the grace period. During this period, the customer cannot use their product, but they can request access to their product data and database data for a maximum of 48 hours of free operation, with additional fees applicable based on the data size.

Service or Product Termination: Upon the expiry of the grace period and the temporary suspension period for dedicated servers, the service is terminated automatically, and all files, databases, and backups are deleted. The customer cannot retrieve their data or any files or emails on dedicated hosting services.

Termination Request and Backup Retention: The customer has the right to request the permanent termination of the service or product with the condition of retaining a backup copy of the product or service files and databases. A fee is charged for backup retention, calculated monthly at 50% of the product value. The customer can request backup retention at any time without restrictions.

Refund Policy: All dedicated servers for services are fully managed by Linkysoft, according to the customer's choice. Full management means configuring the server for the customer based on the chosen operating system and product or service. Linkysoft does not provide licenses for illegal applications or operating systems. In such cases, the responsibility for the server lies with the customer, who manages the server independently. The customer has the right to access the root and manage all server functions if desired.
All dedicated servers for products are fully managed by Linkysoft and not managed by the customer. Full management means configuring the server for the customer based on the chosen operating system and product. In this case, full responsibility for the server lies with Linkysoft, and server management is done by Linkysoft employees. Linkysoft remains responsible for updating, repairing, and continuously monitoring the server. The customer cannot access the root or manage the server beyond the available permissions for product management.
The customer has the right to request cancellation of the server at any time before the renewal date. If the customer wishes to obtain a backup copy of the files and databases, they must request cancellation of the server at least 10 days before the renewal date. Additional fees may apply if a backup copy is taken by Linkysoft, determined based on the data size.
The customer has the right to request a refund and cancel the service within 45 days from the start date of the service if the customer has chosen quarterly, semi-annual, or annual payment plans. This period is intended to provide sufficient time for the customer to try the service and ensure their satisfaction. Conversely, the customer is not entitled to request a refund if they choose the monthly payment plan, as this plan is considered short-term and assumes the customer's commitment to trying the service for a limited period.
Discounts and Fees:
The customer bears the installation fees of the server, if applicable, in addition to the money transfer fees. These fees are necessary to cover the costs of setup and banking procedures associated with the refund process. These costs are detailed in advance in the service terms to ensure the best experience for customers who choose long-term payment plans.
How to Submit a Refund Request:
To ensure efficient and effective processing of the refund request, the customer must submit the request by contacting us via [contact details / email / form available on the website], mentioning the invoice number and the service details required for cancellation. After receiving the request, it will be processed within 10 working days, ensuring a prompt response and smooth completion of the process. Please note that the refund amount will be returned to the same payment method used by the customer at the time of purchase, ensuring the ease and security of the transaction.

Clause Eight: Third-Party Services Agreement

Third-party services refer to services provided by Linkysoft but managed and operated by an external party, such as SiteLock website protection services, SEO optimization tools services, email protection services, and professional email hosting services. Renewal and termination policies determined by the service provider apply to these services. Therefore, Linkysoft does not guarantee the continuity of service or product operation in case of non-renewal before the specified renewal date. Therefore, the customer must renew the product or service before the renewal date at any time.

Clause Nine: Domain Registration and Transfer Agreement

Linkysoft provides domain registration for new domains, domain transfers from another provider to the customer's account in Linkysoft, domain renewal services, and a control panel for the customer to manage their domain through Linkysoft's domain control panel.

Domains are registered immediately upon request and payment of the respective invoice, for a minimum period of 1 year. Domains can be renewed or registered for a period ranging from 1 to 7 years, based on the customer's request. The propagation of domain name servers occurs internationally within 1 minute to a maximum of 48 hours.

Domain transfer to the customer's account in Linkysoft takes place within 1 to 5 business days from the payment of the domain transfer invoice. The duration depends on the response of the current domain registrar. An email notification is sent to the customer informing them of the progress of the domain transfer to their Linkysoft account.

Linkysoft facilitates domain transfer to another company or registrar when requested by the customer by providing an EPP code. The code is sent to the registered email address of the domain owner or displayed in the domain management control panel, allowing the customer to monitor the transfer through the provided links.

Linkysoft is committed to protecting customer domains through a range of free and paid services, including but not limited to free services such as domain transfer upon customer request and unlocking the domain through the customer's control panel, email forwarding services, and DNS management services. Paid services may include protection of domain owner information to keep it private.

Customers receive email reminders about the expiration date of their domain at least 1 month before expiration. Customers can renew their domain during this period upon issuance of the renewal invoice, and they can opt for automatic renewal if they use automatic payment methods.

Grace Period: Domains must be renewed before the expiration date or during the grace period, which varies depending on the top-level domain (TLD). If the grace period expires, the domain is temporarily suspended.

Suspension Period: If the grace period for the domain expires, the domain is suspended for 30 days, during which all services or products associated with the domain are suspended. During this period, customers can renew their domain without additional fees.

Termination Period: If the suspension period ends and the customer does not renew the domain, the domain registration is canceled, and the domain becomes available for registration by anyone else. We cannot retrieve the domain if it is registered by another party.

Clause Ten: Product Licensing and Intellectual Property

Linkysoft provides hosting for various products sold on digital product platforms. Linkysoft respects all intellectual property rights. Therefore, all products hosted are applications obtained, developed, and redistributed under GPL licenses, based on the terms of the product license.

All products are provided to the customer with an original license. Licenses are generated from Linkysoft's servers and displayed to the customer in their control panel, showing license details, the current version, the latest version, and the option for automatic updates.

All products are original, developed by Linkysoft, with bug fixes and regular updates. Applications are updated through Linkysoft's servers and by Linkysoft developers.

Product support is provided by Linkysoft's support team. Linkysoft offers full support for all applications and is responsible for any errors or bugs in the products, committed to fixing them within a reasonable time.

Customers are not entitled to access the source code of the products to ensure proper product functionality and automatic updates. Linkysoft provides customization for products tailored to the customer's business as a special project, with the budget determined based on customer requests.

Clause Eleven: Payment Methods and Currency

The official currency for the sale of all Linkysoft services and products to all customers is the US Dollar. Any other currency provided by Linkysoft is based on the exchange rate associated with the primary currency (US Dollar).

Linkysoft provides multiple payment methods, including offline payment methods such as bank transfers, Western Union, etc., and online payment methods such as debit cards, PayPal, Stripe, etc. Fees may be imposed based on the payment method chosen by the customer, and the time taken to confirm the payment varies depending on each payment method.

Linkysoft reserves the right to change the prices of services and products based on potential cost increases or decreases for any service or product provided by Linkysoft, whether through price increases or decreases. Customers will be informed of any changes through available communication channels between Linkysoft and the customer.

Clause Twelve: User Agreement Update

Linkysoft reserves the right to update the terms of the user agreement at any time in accordance with business requirements and updates to its system. Linkysoft is committed to sending an email to all customers upon updating the agreement. The customer agrees to these updates in the agreement, and their use of the services and products implies acceptance of all the terms of the agreement. If you have any inquiries, please contact us.

Conclusion

In concluding the User Agreement, we emphasize the importance of adhering to these terms and conditions that define the relationship between the customer and Linkysoft. The customer must understand and accept the specified terms in this agreement before subscribing to any product or service offered by the company.

At Linkysoft, we are committed to providing high-quality services and products while ensuring the confidentiality and security of our customers' data. This agreement aims to protect the rights of both the customer and the company, outlining the responsibilities and obligations of each party.

We always encourage our customers to regularly review this agreement to ensure they are aware of the latest updates and amendments. If you have any inquiries or concerns regarding the agreement, please feel free to contact our customer service team.

Thank you for your trust in us as a company, and we look forward to providing you with the best services and products in the future.
Last Updated: February 19, 2024

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