Email Marketing

Email marketing is sending useful messages to people who handed you their address themselves, so you reach them directly instead of paying a platform to show your post.

Also known as email campaigns newsletter marketing mailing list marketing

Definition

Email marketing is sending messages to people who gave you their address and agreed to hear from you. That agreement is the whole thing, because it separates a welcome message from junk. A list you collected yourself beats ten times as many addresses bought from someone else, because those people already know your name.

Think of it as owning rather than renting, because followers on a social platform are only rented to you. The platform decides how many of them see your post, and it changes that rule whenever it likes. An email list belongs to you instead. So you can export it, move it to another tool, and reach every person on it tomorrow morning.

That permission is not a legal formality, because it protects the one thing that makes email work. Here is the cost nobody expects. Send to a bought list, and the complaints teach the big mail providers that your domain sends unwanted mail. After that, your own invoices and password resets start landing in the spam folder too. So one cheap list can quietly break the email your business depends on. Keep the unsubscribe link large and honest, and delete anyone who uses it that day.

What to send worries people far more than it should. One useful thing per email is enough, from a real person's name and short enough to read standing up. A clinic can send a seasonal reminder, and a shop can list the four items that arrived on Tuesday. Twice a month suits most small businesses, and once a month beats six at once then a year of silence. That is why Linkysoft plans the calendar before the design when it takes on digital marketing work, because an empty schedule kills most lists.

The reason owners keep a list at all is money. Advertising is an auction, and the price per click climbs as more shops bid for the same people. Meanwhile the cost of sending an email barely moves. So when ad prices rise, the businesses that can still reach their customers directly are the ones holding a list. Be honest about the weak side too, because a list ages and a fifth of it can go stale in a year. So it needs fresh sign-ups from the website every week. That is why Linkysoft usually keeps the sign-up form inside the client's own web application, so the addresses land with the orders.

Questions about Email Marketing

Can I email people who already bought from me?
In many countries you may, for similar products, as long as every message carries an easy way out. Check the rule where you sell once, then write it down for your team.
How often should I send emails?
Twice a month suits most small businesses. Being predictable matters more than being frequent, and a long silence costs you more than a slow schedule.
Should I buy a list of email addresses?
No. Those people never agreed to hear from you, many will mark you as spam, and the damage sticks to your domain, so even your invoices can stop arriving.
What open rate should I expect?
Open counts are no longer reliable, because some mail apps load the images for the reader. Judge the email by replies, clicks and sales instead.
Can I just send from my normal inbox?
Up to about fifty addresses, yes. After that use a proper sending tool. It handles unsubscribes, keeps you out of the spam folder, and stops you putting every customer's address in one visible line.

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