Money & Delivery
Our Friendly Refund Policy! 💸
We build amazing custom software just for you! Because every project is incredibly unique, we don't have a simple "one-click" refund button. You are paying for our awesome team's time, skills, and hard work! We want to be super clear and totally fair about when we can give refunds and when we can't.
Our goal is super simple: you only pay for the fantastic work we actually do, and you never pay for work we didn't do!
1. How We Handle Refunds!
We always want you to be thrilled! If something isn't perfect, please tell us first so we can fix it! We can solve almost anything with a quick chat and a few tweaks. If a refund is truly the best and fairest solution, the simple rules below explain exactly how we do it!
This policy works together with your specific project agreement. If your signed agreement has special rules about money or refunds, those special rules will always win!
2. Deposits & Paying for Your Project
Most of our exciting projects start with a deposit, and then you pay for milestones as we finish them! Your deposit books our wonderful team's time and covers all the early planning needed to get your project rolling perfectly. Once we start that early work, the deposit pays for the effort we've already put in just for you!
3. Canceling Before We Start
Changed your mind before we began any work? No problem at all! You get a full refund of what you paid, minus any money we already spent on things like domain names or software for you. Just send us a quick message in writing, and we'll happily take care of it right away!
4. When Work Is Already Happening!
Once we are busy building your amazing project, the fees pay for the hard work we've done so far, and those aren't refundable. If you need to stop the project halfway, you only pay for the awesome work we've completed and you approved! Any extra money you paid gets refunded to you. We'll always show you exactly what we did for the money you spent!
5. Finished and Approved Work
When a part of your project is all done and you love it (you approved it, the review time ended, or you are using it live), it's fully delivered and those fees are final! If you find any little bugs later, don't worry! We handle those under our warranty—we will always happily fix anything that doesn't match our original plan!
6. Ongoing Services (Like Support & Hosting)
Some of our great services happen every month, like ongoing support or keeping your site secure. You can cancel these anytime with a little bit of notice, and we will stop billing you! However, we can't refund you for the current month or for services we already provided. We promise never to trap you in long contracts!
7. Outside Costs & Expenses
Sometimes we have to buy things from other companies for your project, like software licenses, domain names, or server space. Because we already gave that money to someone else, we usually can't refund it. But, if we can ever get that money back or transfer the items to you, we absolutely will!
8. How to Ask for a Refund
Just email our friendly team at [email protected] or use our contact page! Let us know which project it is and why you need a refund. We'll look into it super fast (usually in just a few days). If you are owed a refund, we'll send it right back to your original payment method!
9. Bank Disputes & Chargebacks
If you ever think a charge looks wrong, please talk to us before calling your bank! It's much faster to fix it together, and we genuinely want to make you completely happy! If you start a bank dispute without talking to us first, we unfortunately have to pause all work on your project while the bank investigates.
10. Updates & Getting in Touch!
We might update this page sometimes; check the date at the top to see when! If you ever have a question about payments or refunds, please email us at [email protected] or use our contact page. We are always so happy to help you out!