A Linkysoft product

Your customers are already messaging you. Five apps at once.

Syncl puts WhatsApp, Messenger, Instagram, Telegram and your website chat in one place, and answers the questions you have already answered a hundred times. Your team stops hunting for the conversation and starts replying to it.

Talk to us about Syncl See a working day
  • One inbox, every channel
  • Official WhatsApp Cloud API
  • Arabic and English

Five channels, one conversation per customer

A Tuesday on the desk

This is the day Syncl is built around

Not a feature list. The three moments where a small team loses the most time, and what happens to them.

  1. 09:12

    Forty messages arrived overnight

    They came in on four different apps. Syncl already sorted them into one queue, grouped by customer, with the ones nobody answered at the top.

  2. 13:40

    "How much is it?" for the ninth time today

    The first eight were answered before anyone read them. Your rule caught the question, sent the price, and moved the buyer into a private chat.

  3. 17:55

    Sending an offer to 600 people

    On an approved template, through the official API, with a working opt-out. The number is still healthy tomorrow morning.

The inbox

One thread per customer, whichever app they used

Messages arrive over webhooks and appear on screen as they land. A new WhatsApp message sits beside the Messenger reply from last week, because both belong to the same person.

The history stays together Switching channel does not start a new conversation.
You can see who has it Assign a conversation, hand it over, and stop two people answering at once.
Nothing sinks Unanswered threads rise instead of drifting down the list.

One customer, one week

Asks a price on WhatsApp Monday, 09:04 Answered
Comments on the new post Wednesday, 20:11 Same thread
Opens the website chat Friday, 11:26 Same thread
Buys Friday, 11:41 One record
Automation

The questions you have answered a hundred times

A comment on your Facebook post at midnight, the same five product questions, the enquiry that lands after you close. Syncl reads the message, matches your rule, and replies without waiting for anyone.

Build the path once It then runs on every message that matches, at any hour.
Public comment, private sale Answer the comment where everyone sees it, move the buyer to a private chat.
The AI drafts, a person sends Intent is read and a reply proposed. Your team stays in control of what goes out.

A rule, start to finish

Message contains "price" Trigger Matched
Outside working hours Condition True
Send the price list Action Sent
Flag for a human at 09:00 Hand off Queued
Campaigns

Reach six hundred people and keep your number

Bulk messaging goes wrong in one specific way: the number gets rated down and then blocked. Syncl only sends through a verified business account on templates Meta approved, with an opt-out that actually works.

Message the segment, not the list Tag people by what they did, then send to the group that will care.
Approved templates only No scraped sessions, no QR code logins, no shortcuts that get you banned.
You find out what happened Delivered, read, replied and bought, per campaign and per segment.

A campaign, safely

Segment: bought in the last 90 days 612 people Ready
Template approved by Meta Arabic and English Approved
Sent in paced batches Over four hours Sending
Quality rating unchanged Opt-outs honoured Healthy
Everything inside

The whole system, group by group

The headline modules in each area. There is more underneath, and we will walk you through any of it.

45 modules across 8 areas

Unified inbox

  • Conversation queue
  • Assignment and hand-off
  • Internal notes
  • Saved replies
  • Attachments and media
  • Search across history

Contacts and CRM

  • Contact records
  • Tags and segments
  • Custom fields
  • Interaction history
  • Import and export
  • Duplicate merging

Automation

  • Keyword triggers
  • Multi-step flows
  • Working-hours rules
  • Comment auto-reply
  • Auto-tagging
  • Hand-off to a person

Campaigns

  • Message templates
  • Audience segments
  • Scheduled sends
  • Paced batch delivery
  • Opt-out handling
  • Delivery reports

AI engine

  • Intent detection
  • Suggested replies
  • Sentiment on a thread
  • Conversation summaries
  • Arabic and English models

Channels and pages

  • WhatsApp Cloud API
  • Messenger and Instagram
  • Telegram
  • Website live chat widget
  • Scheduled page posting
  • Comment and mention feed

Reports

  • Response time
  • Resolution rate
  • Agent workload
  • Campaign performance
  • Channel comparison

Administration

  • Roles and permissions
  • Team and departments
  • Webhooks and API
  • Activity log
  • Notification rules

Every module is bilingual, permission-controlled, and logged. Ask us for the full inventory of any area.

Who runs on it

If your selling happens in a chat window

Four kinds of business, and the specific thing each one stops losing.

Online sellers

Orders arrive as messages, not as forms. Every one becomes a customer record with a history you can search.

Support teams

One queue instead of four apps, so nobody answers a question twice and nothing sits unread over a weekend.

Marketing agencies

Several clients, several pages, one workspace. Each client sees only their own conversations.

Clinics and service centres

Bookings taken by message, confirmed automatically, and chased before the appointment.

The rest of the family

Syncl belongs to a family of systems we build and run

They share the same foundations, so a business already running one of them adds another without starting over.

Tell us what your team answers all day

Which channels you use, what your customers keep asking, and how you sell. We will show you what Syncl takes off their hands and what it leaves to a person.

Start a project with us Ask a question first