Push Notification

A short message your system sends to a phone that is locked and not using your app, and which the owner of the phone has to allow first.

Also known as push alert phone notification app notification

Definition

A push notification is a short message that lands on a phone while your app is closed. The phone does not check your system for news. It keeps one quiet line open to Apple or to Google all day, for every app at once. Your system hands the message to Apple or Google, and they wake the right phone. That is why one message costs almost nothing and arrives in a second.

None of it happens without permission. The first time your app asks, the person sees a small box with two buttons, and whatever they press is close to final. If they say no on an iPhone, your app can never ask again. The only way back is to talk them into opening the phone settings, finding your app in a long list and turning notifications on by hand. Almost nobody does that. So the moment you ask matters more than the words you use. Ask after the person has seen the app do something useful, not two seconds after it opens.

There is a big difference between a message someone wants and a message that gets your app deleted. An order that has left the warehouse, a table that is ready, a payment that failed, an appointment tomorrow morning. Those are wanted. A discount you invented on a Thursday to fill a sending schedule is not. The person cannot argue with you. They can only switch you off, and they do it silently. When Linkysoft plans this part, we first count how many messages a business wants to send in a week, and the honest answer is always far below the first list.

Appointment reminders are the clearest example of the useful kind. DocMz sends one the evening before and one an hour ahead, and clinics see fewer empty chairs because of it. The message is short, it names the doctor and the time, and it opens the screen where the patient can move the visit rather than cancel it.

Two practical rules. Send at a human hour in the reader's own time zone, because a message at two in the morning is remembered for the wrong reason. And make the message go somewhere. Tapping it should open the exact order, invoice or booking it talks about, never the front page. Linkysoft treats the notification plan as part of the mobile app build, not something added at the end, because the permission is asked once and a second chance is rare.

Questions about Push Notification

Do I need permission to send push notifications?
Yes. The phone shows a box the first time and the person chooses. On an iPhone a refusal is close to final, because the app is not allowed to ask a second time.
Does the app have to be open to receive one?
No. The phone keeps one line open to Apple or Google for all apps at once, so the message arrives on a locked screen with your app closed.
How many notifications are too many?
If you cannot say what the reader gains from a message, that message is one too many. Most businesses send far more than they should and pay for it with switched-off permissions.
What is the difference between a push notification and an SMS?
A push message reaches only people who installed your app and agreed to receive them, and it costs almost nothing. An SMS reaches any phone number and you pay for every one.
Someone turned notifications off. Can I turn them back on?
Not from your side. Only the owner of the phone can, in the phone settings. That is why the first request should come after the app has already been useful once.

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