We aim to answer your requests as fast as we can, and how quickly a request is handled depends on its type and how important it is.
How we set priorities
Critical requests that affect how your project works are handled first. General questions follow their normal path within the usual response times.
To speed up a solution
- Describe the problem fully from the start.
- Answer any question from the team quickly.
- Say how much the problem affects your project.
- Keep each ticket to one subject.