After you open a ticket you can follow it step by step until it is closed, so you always know what is going on.
How to follow it
All your tickets appear in the support section with their status and last update. You can open any ticket to read the replies and add new information.
What the statuses mean
- Open: the team is working on the ticket.
- Waiting for your reply: we need information or a confirmation from you.
- Answered: a reply has arrived and is waiting for you to read.
- Closed: the request has been solved and finished.